NSWF, New Delhi has instituted this donation refund policy to ensure fair, and transparent processing of refund requests due to errors, duplicate donations, or any technical reasons regarding the transfer. Donors are encouraged to verify their donation details before proceeding and exercise due care and diligence while making donations. Refunds will be considered on a case-by-case basis and processed within 15 business days upon approval.
NSWF, New Delhi will review all refund requests and may request additional information or documents from the donor and donor must co-operate in this regard.
Refunds will not be provided if:
- The donation has been allocated to a specific campaign.
- A tax exemption certificate has been issued and utilized.
A tax exemption certificate has been issued but not used, donors must return the certificate or submit a declaration of loss before a refund can be processed.
Refund Request Process and Time Limit.
Refund requests must be made in writing or via email within 15 days from the date of donation.
The date of donation refers to the date the donation was made online, electronically, or through other means.
Required Information for Refund Requests –
a. Date of donation
b. Donation amount
c. Payment method
d. If by Cheque/Draft: Cheque/Draft number
e. If by Online – Donation ID and payment gateway reference number (if available)
payment gateway reference number (if available)
Refund Communication and Appeals
- All decision of NSWF, New Delhi regarding refunds will be final and binding on the donor.
- If a refund request is denied, donors may submit an appeal with additional supporting documents within 7 days of receiving the decision. Appeals should be sent to the contact information provided below.
NSWF, New Delhi
Co-ordinator:
Donors to note:
- Donors are requested to exercise due care while making donations.
- Refunds are not applicable for donations made through third party platforms or fundraising
events unless explicitly stated. - No cash refunds will be provided, and all approved refunds will be credited back to the
original payment method.
12. Amendments
a. NSWF, New Delhi reserves the right to update or modify these Terms at any time without prior notice.
b. Continued use of the website constitutes acceptance of any changes.
13. Contact Information
Address: 3rd Floor, Plaza 1, 301, Leela Ram Market Rd, South Extension II, Block B, New Delhi, Delhi 110049
For any questions or concerns regarding these Terms, please contact us:
Email: narayansocialwelfarefoundation@gmail.com
Phone: 011-26252021
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Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.